For it’s first year, 2009’s RUOK? Day had many highlights including 650,000 Australian’s reaching out to someone they were concerned about and asking “RUOK?” - but we want your help to make it better.

Just prior to a recent presentation I did regarding mental health in the workplace, I surveyed the HR Managers and CEO’s who attended and asked them, what were the biggest concerns they had about asking someone who appeared to be struggling “Are you OK?”.

These were there top 3 concerns:

·         How do you broach the subject with them?

·         How do you best support people managers who are trying to help them?

·         What do you tell other team members?

If you have at one time struggled in the workplace with depression, stress, or anxiety, I’d like to ask your help in recommending an approach which is good for the employee, the team, and the organisation.

Last year for RUOK? Day we produced a form to help individuals feel  more comfortable approaching  the person they were concerned about.

This is the approach we recommended:

Put yourself in their shoes

The reason most people don’t ask RUOK? to someone they care about, is that they don’t know what to say, or are afraid of “opening a can of worms”.

If you were the one struggling and had lost hope, would you want someone you cared about to ask RUOK? What would you like them to say?

The “Golden Rule” is an ethical code that is shared across most major religions and cultures that states “do unto others as you would have others do unto you.” Many Australians have embraced this idea during tough times; think of the Victorian bushfires, when millions of Australians reached out to help each other. RUOK? is another day where we challenge Australians to treat one another as you’d like to be treated. 

BREAK THE ICE	Start a general conversation somewhere private	“What’s been happening?…. “I’ve been concerned recently that….(e.g.  you are becoming isolated from work mates…seem to be quite stressed and behind in your work…. “It is so unlike you and I’ve wondering are you ok? Is there anything that is contributing?”
	Build trust through good eye contact, open body language and relaxed disposition
	Ask open ended questions to raise concerns based on their behaviour
LISTEN WITHOUT JUDGEMENT	Guide the conversation with caring questions	Listen to the person without judging them as lazy or weak, they are trying to cope as best they can. Don’t give advice like “cheer up” or “pull yourself together”  or “you’ll be right mate”
	The more they talk the better – a problem shared is a problem halved
	Don’t rush to solve problems for them - it is better to have a full understanding of the issues
ENCOURAGE ACTION	Summarise the issues and ask them if they have thought about what to do next	“So it sounds like you’re having a really tough time…..” - encourage the person to get professional help  “Have you thought about talking to your GP or EAP?” - make a time to chat about it again over coffee in a few days to follow up on their action plan
	Encourage them to take one step to address the issues (see p3)
	It is essential to follow up – nothing changes until someone acts
DENIAL?	If they deny the problem, do not criticise them. Acknowledge they are not ready to talk	Avoid a confrontation with the person unless it is necessary to prevent them hurting themselves or others It’s ok to ask them if they are thinking about suicide.
	Say you are still concerned about changes in their behaviour
	Ask if you can enquire again next week if no improvement

 

After the event last year we surveyed a sample of employers to ask them how they found effective  they found this resource - 73% rated it effective or very effective, and 27% somewhat effective.

 I would like to ask the experts, the ones who have struggled with a mood disorder in the workplace, is there anything you would suggest to improve this approach – given that it has to be no more that a page long.

Please respond to this blog and answer these 3 questions:

1.       Can you suggest any improvements to this approach?

2.       If you had the opportunity to give your boss advice on how best to handle the situation, what would you suggest?

3.       What are your thoughts about informing other team members that you are working with a mood disorder?

Many thanks for helping us continue to improve our approach.

Regards

Graeme

If you think your organisation (or another) may be interested in having me as a speaker, please refer them to: www.GraemeCowan.com.au or call my office on +61 2 8014 8867.

 

“Graeme delivered an exceptional presentation to our client group consisting of CEOs and Human Resources Managers on the topic of “Best Practice in managing mental health in the workplace”. Everyone was riveted to Graeme’s personal experience as well as the incredibly powerful suggestions for handling employees (and personal contacts) suffering from stress and depression. The suggestions were practical and simple and relevant to workplace situations. His style is so genuine and open that the majority of client feedback said it is one of the most compelling presentations they had seen in many years. Graeme has done some amazing research, both locally and internationally, on various aspects of mental health. He was also able to effectively demonstrate the corporate savings and the business case for addressing employee mental health and productivity. Given Graeme’s corporate background and his personal experiences I couldn’t recommend him more highly in either a consulting or speaking capacity. He is an inspirational speaker.” June 9, 2010 Diane Humphries, Managing Director Cameron Recruitment

 

 

Tags: anxiety, depression at work, depression treatments, mental health speaker, resilience speaker, work stress

The single largest pool of untapped resource in this world is human good intentions that never translate into action. –Cindy Gallop

For some time now, I have been helping to organise RUOK?Day and RUOK?Arvo. I believe these two events could make a big difference in how people who are struggling with adversity are treated in the workplace and the community. Below is an outline of RUOK?Day and RUOK?Arvo and at the bottom is brief 100 word summary that could be used to describe RUOK?Arvo in a newsletter. If you have any suggestions about helping us to be successful in our quest please respond to the blog below.

RUOK?Day and RUOK?Arvo

Chances are that you know someone who is going through divorce, has lost a loved one, has a serious illness, is facing financial hardship, been retrenched, or having trouble with their children. For some people these crises can cause anxiety and a flat mood. For some it can progress into full blown clinical depression or an anxiety disorder.

Most of us would like to help, but we often opt out because we don’t know how to start the discussion, or are a little fearful that we could open a “can of worms”. The government recently announced that Medicare rebates for psychological counselling have increased 54% for 2009 over 2008. This is a problem that won’t go away unless we all take action.

This was the reason that RUOK?Day was created. We believe that a conversation can change a life and invite you to participate on Sunday Nov 29^th, 2009. Expert advice and videos can be found at www.RUOKDay.com.au

Action you could take

1.       Visit www.RUOKDay.com.au and review resources.

2.       Put Sunday Nov 29 in your diary and promise to make contact with one person you think could be struggling.

IF YOU WORK CONSIDER THIS

A 2007 Medicare Private study showed that by far the largest contributor to lost productivity in the Australian economy was caused by depression and anxiety.  Since 2007, Davidson Trahaire, by far Australia’s largest workplace counselling group, has seen client sessions for stress and anxiety increase 76% and 68% respectively.

This is why www.RUOKArvo.com.au has been created on Friday November 27 – the Friday afternoon before RUOK?Day. On this afternoon participating companies will invite all employees to reach out to one person – either a loved one or a work colleague – and ask RUOK?

At www.RUOKArvo.com.au you will find:

1.       Simple instructions on how your team or company can register and participate in RUOK?Arvo

2.       A downloadable  “How to ask RUOK? and support guide” and related video – for those concerned – see http://www.youtube.com/watch?v=koEjNP6H-sg

3.       A downloadable “I’m not OK and support guide” and related video – for those struggling

4.       A downloadable “Team Leaders Meeting Guide” and related video plus RUOK?Arvo Poster – on how to present RUOK?Arvo and engage the team

The organisations below have between 30 and 25,000 employees and have decided that these issues are so universal, that they will invite all their employees to ask RUOK? on Friday November 27.

FOUNDING SUPPORTERS OF RUOK?ARVO

Alexion, APN  Media, AT Kearney, Australian Human Resources Institute, Black Dog Institute, CareerOne, Cbus Super, Cochlear, Davidson Trahaire Corpsych, DLA Phillips Fox, Freehills, Inspire Foundation, Investment and Financial Services Association, Lifeline, Lundbeck, Mental Health Association of NSW, News Limited, Ramsay Healthcare, Reach Out, SANE Australia, Sex Discrimination Commission, Simon & Schuster, STW Group, Talent2,  The Next Step, Toll Holdings, University of Western Sydney, Zurich Financial Services

Action you could take:

1.       Discuss RUOK?Arvo with 2 work colleagues and your team leader. If you decide you would like to participate as a team why not register at:  www.ruokarvo.com.au

 

Turn your good intentions into action by asking RUOK? - nothing changes until someone acts.

 

100 word summary

Do you know someone who is struggling?

RUOK?Arvo  - a conversation could change a life

November 27, 2009

Do you know someone who is struggling with depression or anxiety but don’t know how to open a conversation with them.  Organisations with between 20 and 25000 employees have already agreed to invite everyone to ask RUOK?  to a loved one or work colleague on November 27. For a 3 minute video on how to ask RUOK? see:

http://www.youtube.com/watch?v=koEjNP6H-sg

 To register and find full resources and support to help you start a conversation that could change a life, please go to www.ruokarvo.com.au 

 As I mentioned before, please let me know if you have any feedback or suggestions by responding to the blog below.

Kind Regards

Graeme

Tags: anxiety, depression at work, depression treatments, work stress

This is the first of a 2 part article for Lawyers Weekly magazine. Although there are some aspects relating to the legal area, the message is applicable to all workplaces

Feeling like you are treading water in a whirlpool? Are you struggling with continued interruptions that leave your mind always cloudy? Finding it difficult to switch off from work and sleep properly? Wound up like a spring?

 

Rest assured, you are not alone.

 

In 2007 Medibank Private commissioned a study by Econtech which found the cost to the Australian economy of absenteeism was $ 7 billion and presenteeism amounted to a staggering $26 billion. The report concluded that by far the biggest contributor to this productivity loss was depression and anxiety disorders.

 

Stress has ballooned in the last year

Since the GFC, the strain has been building rapidly with the number of people seeking Medicare rebates for psychological services growing by a staggering 54% from March 2008 to March 2009. Australia’s largest workplace counselling provider, Davidson Trahaire Corpsych reported that sessions related to stress, anxiety and depression were up 62% from last year.

 

 

What makes this even more concerning is that in research undertaken for my book BACK FROM THE BRINK only 9% of people living with depression and anxiety disorders in Australia felt comfortable discussing it with their work colleagues.

 

Anecdotal evidence suggests that managers are very reluctant to initiate a discussion with someone who is struggling with depression and anxiety as they fear they “may open a can of worms”. This avoidance strategy couldn’t be more wrong with clinicians unanimously agreeing that the earlier an episode is addressed the better the outcome for the employee and the organisation.

 

The high rate of depression and substance abuse by lawyers is well documented. In the recent survey conducted for the Tristan Jepson Memorial Foundation, 35% of law students recorded High to Very High Kessler-10 Distress, solicitors scored 31%, barristers 17%, versus a general population of 13%.

 

It is beyond the scope of this article to propose long term solutions to this complex problem, but I would like to contribute some short and medium term strategies that can significantly improve people’s mood and performance in the workplace. Before discussing these recommendations however, I need to discuss levels of distress.

  

The moodometer

I find people can relate to the concept of a moodometer. A moodometer is marked from 0 - 10 where 10= when you are physically, mentally, socially, and spiritually thriving, 5= is when you are stressed. You probably aren’t sleeping well, are having headaches or digestive problems but are still hopeful of getting better, 0 = suicidal - you are relying on drugs to get through the day and have lost hope of improving. For the purpose of qualifying advice, 0-4 is red zone, 4-6 amber zone, and 6-10 green zone.

 

What happens when faced with adversity

Most people’s response to adversity is to slide down the moodometer. This is understandable, but our fulfilment and success in life is ultimately determined by how quickly we can bounce back from these challenges. The focus of my recommendations is for individuals in the red and amber zones (63% of solicitors versus 37% for general population).

 

I have been at the lowest levels of the red zone and it is a place of great despair. What makes it particularly dangerous is that when I was there, I had given up hope of getting better, and couldn’t remember being mentally healthy. My mind was cloudy and I had difficulty in making decisions as quickly as I once did. I mention this for those that may be feeling this way, because after some changes in my lifestyle, I now live my life almost entirely in the green zone. I firmly believe that you can not only bounce back to where you were before, but if you are open to the lessons presented in these challenges, you may come out the other side thriving. You have no choice but to act now – no one deserves to dread each day.

 

Rarely do things improve by themselves

For those in the amber zone, you may be tempted to keep hanging in there hoping that things will turn around by themselves – they probably won’t. You can’t keep doing the same thing and be hopeful of getting a different result. You are in survival mode and probably can’t see options available that may help improve your life.

 

No matter what you know intellectually, when you are going through hard times there is a strong tendency to believe that you are the only one going through it. I know I felt this way. Since I have told my story of battling depression in the work place so publicly, I have found that every person I meet has someone close to them with a similar experience. Believe me – you are not alone.

 

Short term action

If you have been feeling in the red or amber zone every day for two weeks, the first thing you should do is to see your GP, a psychologist, or counsellor from your EAP provider (if you have one). If you are reluctant to do that you should at least consider an anonymous self test for depression at www.BlackDogInstitue.org.au  If the test suggests you need to speak to a mental health professional then organise an appointment immediately.

 

Exercise is essential

The second thing you should commit to doing is at least 30 minutes exercise each day. This doesn’t have to be a marathon – a 30 minute brisk walk in a park amongst nature at lunch time is enough. When you walk try to be in the moment and observe the plants, birds, animals and insects along the way. If you prefer swimming, cycling, aerobics, or dancing, do that. Research by the Black Dog Institute has shown exercise to be the most effective strategy (with no negative side effects) for improving depressive symptoms.

Emotional support 

Your third strategy should be to share you situation with someone you trust. This could be your spouse or partner, family member, or a friend. If your low mood is impacting your productivity at work, I would also strongly recommend talking to your manager. They have mostly likely already noticed the changes and it is better that they are aware of the real issue and don’t dismiss it as just a performance problem. Besides, you will need their support and approval if you are required to take time off to see doctors and to exercise.

 

Follow guidance

It is important in the next 4 weeks that you follow your doctors advice, exercise 30 minutes per day 6 days per week, and plan to meet with loved ones at least 2-3 times per week. I found it helpful to sit down on a Sunday and plan when I was going to schedule these activities in my diary for the week ahead. If you don’t plan for it in advance – it won’t happen. You need to do these things even if you don’t FEEL like it. The opposite of resilience is rigidity.

  

Next week

In the next issue I will be covering the remaining 4 essential strategies for bouncing back from adversity and specifically focusing on medium term action plans. I will also be outlining what managers, team mates and organisations can do to assist someone who is struggling.

WHAT IS YOUR EXPERIENCE

If you have any comments or questions about what has been outlined above please reply to the blog below. You only need to put your first name and email address (which isn’t made public) to register.

I look forward to your input.

Kind Regards

Graeme

Tags: adversity, anxiety, depression treatments, work stress, workplace stress

I was recently asked to be one of the judges for the Black Dog Institutes writing competetion entitled “Tackling Mood Disorders in the Workplace”. The winners were announced yesterday by the Minister for Mental Health The Hon Barbara Perry.

PRIZES

1. Maree Matic - Sydney
2. Daniel Taylor - Adelaide
3. Rowena Harris - Tasmania

In addition to these 3 there were 10 “Highly Commended”

JUDGES SUMMARY

The judges were very impressed with the standard of the 200+ submissions to this years contest. Entries came from those living with mood disorders, their work colleagues, and managers. When assessing each contribution we decided to place equal weight on relevant ideas raised, writing style, and practical suggestions to improve the current situation.

 

The vast majority of entrants still feel very reluctant to disclose their illness for fear that it will have an adverse effect on their career prospects. It seems that a “work mask” is still very much the norm. Comments such as “the act is taking its toll” and “hiding in the toilet is not a long term solution” reflected the quiet despair.

 

The occupations most frequently represented in the submissions were teachers, lawyers, and recruitment consultants.

 

It was very difficult to narrow the final field down to the 3 winners and 10 “Highly Commended”, but they provided some clear messages.

 

Organisations need to be much more proactive in educating employees and managers, in how to recognise and support those with a mood disorder. Whilst the importance of appropriate policies was highlighted, contributors stressed that the most crucial element was a compassionate manager who reached out to address the issue quickly. Many lamented that “values on the wall were not lived on the floor”.

 

Whilst diversity in gender, ethnicity, and physical disability, is actively encouraged in many organisations, it is sadly lacking for those with mood disorders. In addition to supportive work colleagues, the other critical organisational requirement is flexible hours to allow for doctors/therapist visits, and low mood in the morning, when required.

 

Those working with mood disorders stressed that they also have an obligation to balance their lifestyle and manage their mental health – “Ironically it was only when I started working on my wellness that my work performance improved.” Many also explained that their mental health was made worse by pursuing the wrong career. Despite the challenges of work, the vast majority stressed how important it was to their self esteem.

 

It was extremely difficult to pick a final winner, but we felt that the contribution chosen, could well act as a summary for all 200+ entries.

 

Graeme Cowan, Judges Chairperson May 28, 2009

I couldn’t help but think that this competition was so important as it raised so many ideas regarding how things could be improved in the this area of where we all spend so much time, yet as I have highlighted previously, only 9% of those with depression feel comfortable discussing their condition with work colleagues - how absurd is that.

IF YOU COULD CHANGE ONE THING

If a genie suddenly granted you one wish about how you would change the workplace to be a better place for those who live with depression and anxiety, what would it be. I would love you to respond to reply to this blog with your thoughts.

Kind Regards

Graeme

Tags: anxiety, burnt out, depression, depression cure, depression help, depression treatments, work stress

I recently read last Saurday’s Los Angeles times

To read the full article go to the news section of www.IamBackFromTheBrink.com

It provides some pretty startling results from a recent survey:

• 70% of US residents are experiencing significant stress due to the current state of the economy
• 49% say they have regular anxiety
• 48% are sad or depressed
• 33% are experiencing insomnia

A 2007 Medicare Private funded research study showed:

Absenteeism costs the Australian economy $7 billion whilst presenteeism (where workers are not fully engaged due to distress or illness) accounts for $25billion. They found that the greatest contributor to this lost productivity was depression.

An estimate of the cost of depression in Australia is $6.3billion.

A 2007 report ”How to improve the behavoural health of an organisation” by the global consulting firm Sibson showed:

• Mental health issues (of which depression and anxiety contribute the vast majority) account for 47% of all lost productivity compared to 26% for physical illnesses.

So how comfortable are people with depression talking with work colleagues about it?

With the level of stress faced by the workforce highlighted above, you would hope that employees would feel comfortable dsicussing their depression with work colleagues. In research I did for my first book I found the disturbing result that only 9% could discuss this situation with confidence it would not adversely affect how their peers viewed them.

I have recently been asked to be a judge for a writing competition by the Black Dog Institute called “Tackling mood disorders in the workplace”. The 100+ essays I read revealed the sad situation where people with mood disorders are on the whole, terrified of revealing their conditon to fellow employees for fear it will jeopardise their career prospects.

This situation is untenable, and on April 1st I will be speaking at a forum for 100 HR professional hosted by the outplacement, and career planning organisation www.Directioneering.com  to highlight the absurdity of this.

I will also be outlining what I believe is an achieveable path forward to make the workplace as friendly to those with mental illness as it is to people with cancer, a broken leg, blindness or any other physical disability.

In my next blog entry I will address this way forward. If you have any comments regarding what has been outlined, please respond to this blog.

Kind Regards

Graeme

Tags: anxiety, burnt out, depression, work stress